Privacy Policy – P E Moran Ltd

Last updated: October 2025

P E Moran Ltd (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data. This policy explains how we collect, use, and safeguard information when you contact us or use our website https://pemoranltd.com.

1. Who We Are

P E Moran Ltd
Gas and Plumbing Engineers
Email: pemoran@mail.com
Website: https://pemoranltd.com
Service area: Hertfordshire and surrounding areas

We are the data controller for any personal information collected through this website or in the course of our business operations.

2. Information We Collect

We may collect the following information when you contact us or use our services:
– Name
– Phone number
– Email address
– Address (if supplied for service visits)
– Details of your enquiry or work request
– Technical information such as your IP address (if you use our website and we run analytics)

We do not collect or store financial or payment card details through our website.

3. How We Collect Your Information

We collect information directly from you when you:
– Submit a form on our website
– Email or phone us to request a quote or service
– Use our services and provide details for invoicing or communication

We may also collect limited technical data (such as IP address and browser type) automatically through standard web analytics.

4. How We Use Your Information

We use your personal information to:
– Respond to enquiries and provide quotes
– Schedule and carry out plumbing and gas services
– Issue invoices and keep business records
– Comply with legal and safety obligations (e.g. Gas Safe records)

We do not sell, rent, or trade your personal data. We only share it where necessary – for example, with trusted service providers such as our website host or email provider, and only to the extent required to perform our services or meet legal duties.

5. Legal Basis for Processing

We rely on the following lawful grounds under UK data protection law:
– Contract – to carry out work you’ve requested.
– Legal obligation – to meet regulatory requirements (e.g. Gas Safe documentation).
– Legitimate interest – to operate and improve our business and respond to customer enquiries.

6. Data Storage and Security

We store all information securely using password-protected systems and reputable UK-based service providers. Access is limited to authorised personnel only. If we suspect a data breach, we will notify you and the ICO where legally required.

7. How Long We Keep Your Information

We retain customer and job records only as long as necessary for business, accounting, or legal purposes – typically up to six years after work is completed. Information no longer needed is securely deleted.

8. Your Rights

You have the right to:
– Request a copy of the personal data we hold about you
– Request correction or deletion of your data
– Object to our use of your data or withdraw consent (where applicable)

To exercise these rights, contact us at pemoran@mail.com. We aim to respond within one month.

If you’re not satisfied with our response, you have the right to complain to the Information Commissioner’s Office (ICO) at https://www.ico.org.uk.

9. Cookies and Analytics

Our website may use cookies and analytics tools (such as Google Analytics) to monitor site performance and improve user experience. Cookies do not give us access to personal information. You can disable cookies via your browser settings if you prefer.

10. Updates to This Policy

We review this policy regularly and update it as needed to comply with legal requirements and best practice. The latest version will always be available on our website.